Privacy Policy

1. Introduction

Penygroes ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

2. Information We Collect

• Information you provide directly: name, email address, phone number, and any details submitted through contact or lead forms on our site.
• Account and usage data: information related to your use of our analysis tools, including preferences, session activity, and interaction logs.
• Technical data: IP address, browser type, device identifiers, referral source, and pages visited, collected automatically through standard web technologies.
• Communications: records of correspondence if you contact us for support or enquiries.

3. How We Use Your Information

We use the information collected for purposes including:

• Providing, operating, and maintaining our website and services.
• Responding to enquiries, support requests, and communications you initiate.
• Improving our website, features, and user experience.
• Sending relevant updates or information, where you have consented to receive them.
• Meeting legal, regulatory, and security obligations.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided these interests are not overridden by your rights.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to recognise repeat visitors, understand usage patterns, and improve functionality. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the site.

6. Sharing of Information

We do not sell personal information. We may share data with:

• Service providers who assist in operating our website, hosting infrastructure, or analytics, under appropriate confidentiality obligations.
• Regulatory or law enforcement authorities where required by law.
• Professional advisors where necessary for legal, accounting, or compliance purposes.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements. Retention periods may vary depending on the type of data and context of collection.

8. Data Security

We implement reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the use of your personal data, as well as the right to object to certain processing or request data portability. To exercise any of these rights, please contact us using the details on our Contact page.

10. International Data Transfers

If personal data is transferred outside your country of residence, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

11. Children's Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external sites and encourage you to review their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised effective date.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please get in touch via our Contact page.